You don’t get to where United Airlines is today without a knack for providing customers with great experiences enabled by cutting-edge technology at scale. With a strong culture of innovation, United Airlines was eager to implement generative AI.
Slalom and United Airlines joined forces to empower United’s employees with an AWS-based generative AI testbed and elevate traveler experience with two customer-centric solutions.
The result? More relevant, efficient customer service and greater transparency for travelers when flight plans change, strengthening customer experience and trust.
Read the full case study here.