An insurance company based in the United Kingdom had a diverse set of communications channels for customer support teams, with email being the primary solution. The organization wanted to not only improve customer interactions, but also gain efficiency by enabling service teams to more rapidly and seamlessly find relevant information.
The company, which serves more than 15 million customers, chose to work with HCLTech and deploy a generative AI-powered solution.
The insurance company has been able to customize the solution to not only improve email query resolution, but also drive more efficient workflows.
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